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Upcoming Workshops





The Customer Experience:

A free UHLS Continuing Education Workshop

Thursday, April 25th @ 9:30 –12:30
Guilderland Public Library
Helderberg Meeting Room

Whether you work with adults, youth or anyone who walks in the door, serving the public requires a high level skillset. Please join us for this helpful workshop!

You’ll leave with a better understanding of how to:

  • Improve your customer service
  • Serve difficult patrons
  • Communicate with fellow staff members

Presenters:
Mary Coon, Head of Branches, Albany Public Library
Rebecca Lubin, Head of Branches, Albany Public Library

Contact Hours: 3

Register Online: https://goo.gl/forms/N0RCKajPpRrbMZ7V2

Email Natalie Hurteau for more information:

Natalie.hurteau@uhls.org

See the flyer here


 

 

 

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